Job Title: Spa Operations Manager
Location: Abu Dhabi, UAE
Employment Type: Full-time
About Us:
Delma Spa is a luxurious wellness haven nestled in the heart of Abu Dhabi. We take pride in offering a range of holistic treatments and relaxation experiences that cater to the mind, body, and soul. With a dedicated team of professionals and a serene ambiance, Delma Spa has become synonymous with rejuvenation and well-being. We are committed to delivering exceptional spa experiences and promoting holistic wellness.
Job Summary:
We are seeking an experienced Spa Operations Manager to lead our spa’s daily operations and ensure the highest standards of guest satisfaction. As the Spa Operations Manager, you will oversee the efficient functioning of the spa, manage the spa team, and work closely with other departments to maintain a seamless guest experience. Your leadership and expertise will contribute to the continued success and growth of Delma Spa.
Key Responsibilities:
- Operational Excellence: Ensure the spa’s daily operations run smoothly, including scheduling, guest services, and facility maintenance.
- Team Leadership: Lead and motivate the spa team, including therapists, attendants, and receptionists, to deliver exceptional service.
- Guest Experience: Maintain the highest level of guest satisfaction by consistently delivering exceptional spa experiences.
- Quality Assurance: Oversee treatment quality and adherence to spa protocols, ensuring that all services meet or exceed guest expectations.
- Inventory Management: Manage spa inventory, including products and supplies, and ensure appropriate stock levels are maintained.
- Budget Management: Work within budgetary constraints to optimize operational efficiency and profitability.
- Marketing Support: Collaborate with the Spa Marketing Coordinator to promote spa services and maximize bookings.
- Training and Development: Provide training and ongoing development opportunities for spa staff.
- Health and Safety: Ensure that all spa operations comply with health and safety regulations and guidelines.
- Reporting: Prepare regular reports on spa performance, including key performance indicators (KPIs).
- Problem Solving: Address and resolve guest complaints or concerns in a timely and professional manner.
- Innovation: Identify opportunities for improvement and innovation in spa services and operations.
- Collaboration: Work closely with other departments, such as marketing and finance, to achieve common goals.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in spa management or a similar role, with a strong understanding of spa operations.
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Strong problem-solving and decision-making capabilities.
- Detail-oriented and highly organized.
- Proficiency in spa management software and Microsoft Office Suite.
- Knowledge of health and safety regulations and spa industry standards.
- Passion for wellness and commitment to promoting holistic well-being.
Benefits:
- Competitive salary and benefits package.
- Access to wellness facilities and treatments at Delma Spa.
- Opportunities for professional development and training.
- Collaborative and supportive work environment.
- Contribution to promoting holistic wellness in the UAE.
How to Apply:
If you are an experienced spa professional with a passion for delivering exceptional guest experiences, we encourage you to apply. Please send your resume and a cover letter outlining your qualifications and spa management experience to jobs@delmaspa.com.
At Delma Spa, we are committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and experiences.
Note: Only shortlisted candidates will be contacted for an interview.
If you have any further requests or specific needs, please feel free to let me know.
